Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Effortless customer service begins here

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast, personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Get additional AI-driven insights to improve support

Empower customer service managers with actionable insights to improve the service experience.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Earn loyalty with personalized customer service

Engage with customers on any channel or device

Create effortless support experiences

Make it easy to find answers through the self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Use AI through virtual agents

Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.

HP uses artificial intelligence to transform its customer support experience.

Resolve issues with predictive care

Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.

Deliver fast, personalized service and support

Guide agents to optimal outcomes

Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Personalize service with a complete customer view

Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.

Empower agents with AI customer service assistants

Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.

Capitalize on revenue opportunities

Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Learn from every interaction

Learn from your customers

Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.

Turn insights into action

Improve service through targeted analysis of contact center operations and business-critical data. Promote optimal behavior with individual games and team competition.

Speed onboarding and adoption

Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.

Enable an agile support model

Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Innovate with a modern and adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with confidence

Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.

Drive innovation

Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.

Why Dynamics 365 for Service

MODERN

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step

UNIFIED

Single platform for servicing customers with a seamless out of the box business process spanning case management, resourcing, and through to work order completion

INTELLIGENT

With IoT alerts, move from being reactive to predictive maintenance

ADAPTABLE

Any individual, team, or piece of equipment can be scheduled regardless of type and location of work performed to cover in-house, onsite, or remote appointments

Menu