Deliver quality, proactive field service

Optimize your field operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work—all available through Dynamics 365 for Field Service.

Proactive and connected field service begins here

Detect and resolve service issues remotely

Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).

Transform your field service operations

Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.

Optimize your resources

Increase productivity and profits by fitting in more appointments per day with optimized routes and assignments, and give technicians complete customer and job data on their mobile devices,

Exceed customer expectations

Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

Explore Dynamics 365 for Field Service capabilities

Be more proactive and efficient

Detect, diagnose, and solve problems with IoT and predictive technology—before customers realize there’s an issue.

Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.

Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Optimize your resources

Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.

Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.

Streamline your technicians’ workflow

Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.

Provide more personalized service by giving technicians a 360-degree view of customer preferences and history.

Complete service visits regardless of limited mobile reception or internet access with fully featured offline modes, geofencing, and push notifications.

Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real time.

Easily access work orders and provide technicians a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.

Create effortless service experiences

Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.

Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.

Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

See things from the customers perspective by sending personalized surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 for Field Service.

Revolutionize field service with mixed reality

Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.

Solve complex problems faster with Dynamics 365 Remote Assist on HoloLens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.

Why Dynamics 365 for Field Service


Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step


Single platform for servicing customers with a seamless out of the box business process spanning case management, resourcing, and through to work order completion


With IoT alerts, move from being reactive to predictive maintenance


Any individual, team, or piece of equipment can be scheduled regardless of type and location of work performed to cover in-house, onsite, or remote appointments